DISCLAIMER:
THIS PRIVACY POLICY IS ASSOCIATED WITH THE NUWORLD SERVICES PROVIDED
BY NUWORLD TELECOM, INC. AND ITS SUBSIDIARIES IN THE UNITED STATES
AND IS ONLY APPLICABLE TO CUSTOMERS LOCATED IN, OR NUWORLD SERVICES
GOVERNED BY THE APPLICABLE LAWS OF THE UNITED STATES. NUWORLD WILL
COMPLY WITH ALL APPLICABLE PRIVACY LAWS GOVERNING NUWORLD SERVICES
PROVIDED IN OTHER JURISDICTIONS. FOR CUSTOMERS PURCHASING ANY OTHER
SERVICES FROM NUWORLD OR ANY OF ITS AFFILIATES, INCLUDING BUT NOT
LIMITED TO NUWORLD AUSTRALIA, NUWORLD CANADA, NUWORLD KUALA-LUMPUR
OR ANY NUWORLD AFFILIATES IN THE EU, PLEASE SEE THE PRIVACY POLICY
CONTAINED ON THE APPLICABLE WEBSITE OF THAT PROVIDER.
EFFECTIVE DATE:
ALTHOUGH NUWORLD RESERVES THE RIGHT TO CHANGE THIS PRIVACY POLICY
AT ANY TIME (SEE "HOW WILL I KNOW IF NUWORLD CHANGES THE PRIVACY
POLICY" BELOW), THIS POLICY WAS LAST UPDATED ON AUGUST 23,
2004.
Nuworld Telecom,
Inc. ("Nuworld") respects your privacy and is committed
to the protection of your personally identifiable information. This
Privacy Policy has been designed to ensure that the privacy of the
information we obtain in the normal course of providing our services
is respected and maintained.
What is “Personally
Identifiable Information”?
“Personally
Identifiable Information” consists of information that can
be associated with a specific individual or entity, or permits the
individual or entity to be contacted either physically or online.
This information includes, for example, a customer's name, address,
telephone number and e-mail address.
Why Does Nuworld
Collect Personally Identifiable Information?
Nuworld recognizes
that any personal information is very important to you, and that
you should have a right to control the use and dissemination of
that information. Therefore, Nuworld collects Personally Identifiable
Information for a variety of purposes, all geared toward making
your experience as a customer or prospective customer a positive
one. Nuworld may collect and use Personally Identifiable Information
for any of the following purposes:
• To provide
and/or change service you request to purchase;
• To bill
you, run credit checks, or to initiate debt collection;
• To provide
you with Customer Service;
• To ensure
that our website is customer friendly, informative and easy to access;
• To create
new services that may be of interest to you;
• To protect
our customers, employees or property (e.g., to investigate fraud,
harassment or other types of illegal activity);
• To anticipate
and resolve problems with your Nuworld service; and
• To inform
you of new products, promotions or other marketing initiatives.
Typically, Nuworld
will provide you with a choice to opt out of our marketing activities.
If no opt-out choice is available, please contact Nuworld at the
address or telephone number listed in the “Contact Us”
portion of this Privacy Policy and a Nuworld representative will
process your request. Once your opt-out request has been processed,
Nuworld will respect your request to decline to receive further
direct marketing communications.
Will Nuworld
Disclose My Information to Any Third Parties?
The information
collected by Nuworld will only be used internally at Nuworld, subject
to the limited circumstances listed below. Unless you give us your
express consent, Nuworld will not disclose your information to third
parties who want to market products to you. When Nuworld uses agents,
contractors or other third parties to perform services on its behalf,
and those third parties have access to your Personally Identifiable
Information, Nuworld will require that those third parties are subject
to a confidentiality agreement so that your information is protected.
What are the
Limited Circumstances under which Nuworld Will Disclose Personally
Identifiable Information to Third Parties?
Nuworld may
be required to disclose your Personally Identifiable Information
to comply with applicable law. For example, Nuworld may be required
to disclose certain information under a subpoena, a court order,
or as required by a regulatory or administrative agency (e.g., in
response to a customer complaint). Additionally Nuworld may disclose
this information if we, in good faith, believe that this information
is necessary to identify, contact or bring legal action against
individuals who may be a threat to public safety or interfering
with Nuworld network, services or our customers.
If Nuworld decides
to stop providing Nuworld Service or sell or transfer parts of its
business to unaffiliated companies, Nuworld will provide only that
portion of your Personally Identifiable Information that will allow
these companies to offer you the same or similar services or as
to accomplish our business objectives. Be assured that these unaffiliated
companies will be bound by confidentiality requirements and will
be obligated to keep Nuworld customer information confidential.
How Does Nuworld
Collects Personally Identifiable Information?
Nuworld collects
Personally Identifiable Information in various ways, such as over
the phone, over the Internet (if you transact with us on-line),
or when you complete an application form for one of the products
or services that we offer or promote. Nuworld collects personal
information directly from you at the time when you apply for Nuworld
Services. Nuworld may also collect personal information from third
parties such as:
• credit
reporting agencies;
• suppliers
of telecommunication services (e.g., other telecommunications and
information service providers); or
• other
entities who supply services to us related to the provision of telecommunication
services provided to you.
If you do not
want Nuworld to have your Personally Identifiable Information, please
do not submit it Nuworld. Be advised, however, that this may interfere
with Nuworld's ability to effectively resolve any customer service
related issues you may have.
What About Personally
Identifiable Information Specific to Internet Services, the Nuworld
Services, or the Nuworld Website?
For users of
Nuworld's internet services, Nuworld Services, or for those individuals
that access Nuworld's website or web-based tools via the internet,
Nuworld may store information on your computer in the form of a
“cookie” or similar file. Cookies allow Nuworld to conduct
additional market research into the users of our website and products,
and will allow us to develop ways to improve our websites and services.
If you do not want a “cookie” or similar file stored
on your computer, Nuworld recommends that you consult with your
internet browser instructions or “help” command to erase,
block or monitor the cookies attached to your hard drive.
Additionally,
from time to time, Nuworld collects information about visits to
our website, session lengths, bit rates and the number of messages
and bytes passed. This internet usage data is not resold, and is
only used on a macro scale (i.e., aggregate basis) to evaluate the
Nuworld website. Nuworld may also contract with third parties that
use Web Beacons on the Nuworld website. These Web Beacons are used
to track the performance of our marketing efforts with respect to
the Nuworld services and no personally identifiable information
is collected in the process.
Nuworld will
not read your outgoing or incoming e-mail, private chat or instant
messages. Subject to applicable law, Nuworld may store messages
for a brief period of time and could be compelled to disclose those
messages to comply with applicable law as described in the section
titled “What are the Limited Circumstances Under Which Nuworld
Will Disclose Personally Identifiable Information to Third Parties?”
Does Nuworld
Use Any Security Measures to Ensure the Privacy of my Personally
Identifiable Information is Maintained?
Yes. Nuworld
takes all reasonable steps to ensure that all information we collect,
use or disclose is accurate, complete, up-to-date and stored in
a secure environment accessed only by authorized persons, and uses
Secure Socket Layer (“SSL”) software to provide secure
sessions for our visitors.
Can I Access
The Personally Identifiable Information I Have Provided to Nuworld?
Yes. Nuworld
will allow you to review or update the available personally identifiable
information that Nuworld received directly from you (not from any
third parties) by accessing your account online, or by contacting
Nuworld at the address or telephone number listed in the "Contact
Us" portion of this Privacy Policy. In order to ensure your
privacy is maintained, Nuworld may ask for information to verify
your identity prior to granting you access to your information.
How Will I Know
if Nuworld Makes Changes to the Privacy Policy?
In the event
that Nuworld makes material changes to this policy, Nuworld will
post a summary of the changes on the first page of its website in
a clear and conspicuous manner.
How Can I Submit
A Privacy Complaint to Nuworld?
Please submit
any complaints about breaches of your privacy in writing by contacting
Nuworld at the address or fax number listed in the "Contact
Us" portion of this Privacy Policy:
What About the
Protection of Children?
Nuworld does
not actively or knowingly collect any Personally Identifiable Information
from individuals under 18 years of age. Where appropriate, Nuworld
will instruct children not to submit such information to our website
advertisements without the consent of a parent or guardian. If a
parent or guardian is concerned that a child may have submitted
Personally Identifiable Information to Nuworld without their consent,
that parent or guardian may contact Nuworld at the address or telephone
number listed in the "Contact Us" portion of this Privacy
Policy and request that this information be removed from our files.
Contact Us
As previously
described in this Privacy Policy, Nuworld's Customer Service Department
is available to assist you with any privacy concerns you may have.
Contact information follows:
Mailing Address:
Nuworld Customer
Service Department
Nuworld Telecom, Inc.
P.O. Box: 722964
San Diego, California
92172
E-mail:customercare@Nuworldtelecom.com
You may also
e-mail Nuworld directly through the Nuworld website at http://www.Nuworldtelecom.com
, then click on "Support".
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